Refund policy

Return Policy

We want you to be fully informed about your purchase. Capcrewshop provides a clear and honest 90-day return window governed by the guidelines below.

1. Return Window

You have a period of 90 days from the exact date your package is delivered to request a return. Requests submitted after this 90-day period are not eligible for a return or refund.

2. Return Eligibility & Condition

To ensure a valid return and subsequent approval, the product must meet all of the following requirements:

  • The product must be completely unused, clean, and in the exact same condition that you received it.
  • The product must be housed in its original packaging, containing all parts, manuals, and accessories that came with it.
  • You must provide your order number and valid proof of purchase from our store.

3. Return Shipping Costs

The customer is fully responsible for paying all return shipping costs. Shipping fees are non-refundable. We do not cover return postage or provide pre-paid return shipping labels. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot issue refunds for items that are lost or damaged in transit back to our facilities.

4. How to Initiate a Return

  1. Send an email to our support team at support@capcrewshop.shop including your order number and your specific request.
  2. Our team will verify your purchase information. If eligible, we will reply with the proper return authorization and the designated return center address.
  3. Pack the unused item securely in its original packaging, ship it via your chosen carrier, and reply to our support thread with the return tracking number.

5. Final Sale Items

We currently have no final sale items in our store. All items listed are eligible for returns within the 90-day window, provided they comply with the unused condition requirements outlined above.

Refund Policy

1. Order Cancellations & Modifications

Should you need to change or cancel your order, you must contact us immediately at support@capcrewshop.shop within 1 to 2 hours of placing it. Once this brief timeframe expires, the order automatically enters our automated processing line and cannot be intercepted. If missed, you will need to wait for the package to arrive and proceed with a standard return.

2. Return Inspection & Approval

Upon receipt of your returned package at our facility, our fulfillment team will perform a physical inspection to verify that the product remains completely unused and contains all original components. We will send you an email notification confirming the arrival of your package and informing you whether your refund request has been officially approved or rejected based on its condition.

3. Refund Processing Timelines

If your return is approved after inspection, your refund will be processed immediately. The funds will be automatically credited back to your original method of payment (such as PayPal, Visa, Mastercard, Shop Pay, or Shopify Payments).

Please note that it typically takes 3 to 10 business days for the refunded amount to officially post to your statement, depending entirely on your bank or credit card company's internal processing intervals.

4. Damaged, Defective, or Incorrect Items

Please inspect your package carefully upon arrival. If the product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@capcrewshop.shop. Include your order number along with clear photos of the defect. We will evaluate the documentation immediately and arrange for a replacement or a full refund at no additional cost to you.